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David Kennedy Recruitment is working with a leading international online community and advertising company to recruit an Senior TL, Assistant Ops for its Lisbon operations. The role focuses on leading Operations Supervisors, driving performance and ensuring exceptional service delivery.
Position: Senior TL, Assistant Ops
Location: Lisbon, Portugal
Work Model: Hybrid (3 days at the office, 2 days at home)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Lead and manage Operations Supervisors, ensuring exceptional service delivery and achievement of performance goals
Coach, mentor, and develop the team to reach its highest potential
Monitor key KPIs, set ambitious targets, and drive continuous improvement strategies
Resolve escalated customer issues quickly and effectively, ensuring a high standard of service
Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation.
REQUIREMENTS:
Advanced English fluency (C1 level or higher)
Proven experience managing teams
Previous sales experience
Background in sales and/or digital marketing
Strong leadership skills and a sharp problem-solving mindset
Results-driven approach with a strong customer focus
High adaptability and emotional intelligence
Outstanding communication skills.
OFFER:
Competetive salary
Relocation support
A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach career full potential.
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